Cancellation Policy

At Noctura, we understand that sometimes things don't go as planned. We want to ensure our customers are completely satisfied with their purchase, so we offer a flexible cancellation policy.

Cancellation Policy:

If you change your mind about your purchase, you can cancel your order within 24 hours of placing it for a full refund.
If you cancel your order after 24 hours but before it has been shipped, you will be charged a 15% restocking fee.
If you cancel your order after it has been shipped, you will be responsible for the return shipping costs and a 15% restocking fee.
If you receive a damaged or defective product, please contact us immediately at support@getnoctura.com. We will provide you with a return shipping label and process a full refund or exchange the product for a new one.
We strive to provide the best customer service and hope that you are completely satisfied with your purchase. If you have any issues or concerns, please do not hesitate to contact us at support@getnoctura.com

Thank you for choosing Noctura.